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Voice of the Customer
Gartner Magic Quadrant for Voice of the Customer (VoC) Platforms 2025: The Rundown
Contact Center
AWS Supports RAINN in Expanding Its On-Demand Crisis Hotlines
XCally’s Bold Take on Contact Center Evolution: AI, Automation & the Future of CX
On-Premise vs. Cloud: How XCALLY Secures Your Contact Center from Cyber Threats
The Future of Social Customer Service: An Inside Look
Conversational AI
How to Master AI-Driven Journey Orchestration
CRM
Microsoft Outlook Warns Businesses: Authenticate Your Emails or Get Used to the Spam Folder
Salesforce on Its New Contact Center Integration Program & the Future of Service Cloud
How Syniverse and Adobe are Elevating Customer Engagement with Targeted SMS Messaging
Genesys Introduces Its Biggest-Ever CCaaS Bundle, Emphasizes “Exceptional Value”
HubSpot Service Hub: An Introduction, Features, & Pricing
23 Empathy Statements for Customer Service (and When to Use Them!)
Microsoft Teams Introduces a Live Chat Widget for Customer Service
Which Are the Leading “Intelligent Contact Center” Providers? Aragon Research Gives Its Take
Microsoft Teams: A Contact Center Leader’s Guide
The Financial Services Contact Center: 3 Trends for 2025
