Latest Automation News

Latest News

Contact Center

Microsoft Releases Three AI Agents for a More Autonomous Contact Center

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Conversational AI

A Contact Center Chatbot Invents Company Policies, Now Customers Want Out

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CRM

Salesforce Launches Its Second New Edition of Agentforce in Two Weeks

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Contact Center

The Forrester Wave for CCaaS Platforms 2025: Top Takeaways

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CRM

The Ultimate ServiceNow Career Guide for 2025: Jobs, Salaries, & Certifications

Salesforce Drops Another Version of Agentforce, This Time Targeting Field Service

CRM

Salesforce Drops Another Version of Agentforce, This Time Targeting Field Service

What Is ServiceNow? A Complete Guide for 2025

CRM

What Is ServiceNow? A Complete Guide for 2025

What's the Cost of Not Investing in Customer Service AI and Automation?

Conversational AI

What’s the Cost of Not Investing in Customer Service AI and Automation?

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Contact Center

New Virginia State Law Puts Real Guardrails on AI in Customer Support

Cognigy - The Future of Work: Managing a Blended AI and Human Workforce

CX Trends

The Future of Work: Managing a Blended AI and Human Workforce

Verizon Logo on Building

Conversational AI

Verizon Is Using AI Agents to Improve Customer Experiences. Here’s How

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Conversational AI

Genesys Brings New AI Solutions to Contact Center Supervisors

NICE Unveils an “Industry-First” Orchestration Solution for Customer Service

Contact Center

NICE Unveils an “Industry-First” Orchestration Solution for Customer Service

ServiceNow Snaps Up Moveworks for $2.8BN, Bids to Be “the Market Leader” in CRM

CRM

ServiceNow Snaps Up Moveworks for $2.8BN, Bids to Be “the Market Leader” in CRM

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Conversational AI

Google Ushers the Future of Machine-to-Machine Customer Service, Analysts React

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CRM

Salesforce Champions Unheralded Product Growth, Closes 5,000 Agentforce Deals

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