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CRM
SAP Is Building a “Modern and Composable” Customer Experience Suite
ServiceNow Knowledge 2025: All 11 Major Announcements (So Far!)
Zoho One Pricing: Everything You Need to Pay for Zoho
ServiceNow Unveils a Unified CRM Platform to Disrupt an “Industry Built on Outdated Systems”
Salesforce Launches Agentforce for HR Service, Confirms Move Into ITSM
What Is Zoho CRM Plus? Apps, Strengths, & Pricing
Salesforce CEO Slams Microsoft for the “Horrible Things” It Did to Slack, Warns of an OpenAI Repeat
Contact Center
Not Just Another Agent Assist Tool: Deepdesk Goes Beyond the Basics
eGain Secures Three Big CRM Wins, Onboards One of the World’s Largest Airlines
Five9 and Salesforce Announce a Unified CCaaS-CRM Offering
HMRC Wants New CRM & CCaaS Platforms, Sets a Massive $2BN+ Budget
NICE Outlines Its Vision to Be a “System of Interaction”, Challenges New CCaaS-CRM Integrations
Gartner Magic Quadrant for Content Marketing Platforms (CMPs) 2025: The Rundown
ServiceNow Secures 9 CRM Megadeals, Reiterates Goal to Lead the Market
ServiceNow on Its Logik.ai Acquisition: “This Is a Major Acceleration of Our CRM Strategy”
HubSpot to Snap Up Dashworks & Bolster Its Breeze Portfolio
