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CRM
SAP Is Building a “Modern and Composable” Customer Experience Suite
Contact Center
Sprinklr Shares Its Vision for the Autonomous Contact Center
Zendesk CEO: AI Is Already Hallucinating Less Than Humans Are Making Mistakes
Reducing CX Friction: How CallTower Uses Conversational AI to Personalize Support
Conversational AI
Why Most Agentic AI Projects Stall. Here’s How to Get Yours Live
The Top 5 CCaaS Decisions Contact Center Leaders Must Make in 2025
Talkdesk Drops Two New CCaaS Products, Targets Small Businesses and Utility Companies
IBM Declares “the Era of AI Experimentation Is Over”, Reveals Its Agentic AI Gameplan
Smart from the Start: Why AI is the Core of the Modern Contact Center
Analysts React to Another Troubling Contact Center AI Lawsuit: “We’re Going to See More!”
Microsoft Hits 1MN+ Custom AI Agent Milestone, with 230,000+ Organizations Using Copilot Studio
eGain Secures Three Big CRM Wins, Onboards One of the World’s Largest Airlines
OpenAI Rolls Out Shopping in ChatGPT Following Rumors of a Big Shopify Partnership
The Big Cisco-ServiceNow Partnership: A Closer Look
Salesforce Hopes to Shift Half of Its 9,000 Customer Support Agents Into New Roles
The Top Conversational AI Solutions Vendors in 2025
