Home
CRM
ServiceNow Officially Enters the CRM Market
HubSpot Founder’s Agentic AI Platform Surges Past 250,0000 Users
Zoho One Pricing: Everything You Need to Pay for Zoho
SAP Is Building a “Modern and Composable” Customer Experience Suite
ServiceNow Knowledge 2025: All 11 Major Announcements (So Far!)
ServiceNow Unveils a Unified CRM Platform to Disrupt an “Industry Built on Outdated Systems”
Salesforce Launches Agentforce for HR Service, Confirms Move Into ITSM
What Is Zoho CRM Plus? Apps, Strengths, & Pricing
Salesforce CEO Slams Microsoft for the “Horrible Things” It Did to Slack, Warns of an OpenAI Repeat
The Latest BIG News from Salesforce, OpenAI, NICE, & Five9
eGain Secures Three Big CRM Wins, Onboards One of the World’s Largest Airlines
Contact Center
Five9 and Salesforce Announce a Unified CCaaS-CRM Offering
HMRC Wants New CRM & CCaaS Platforms, Sets a Massive $2BN+ Budget
OpenAI Rolls Out Shopping in ChatGPT Following Rumors of a Big Shopify Partnership
The Big Cisco-ServiceNow Partnership: A Closer Look
Salesforce Hopes to Shift Half of Its 9,000 Customer Support Agents Into New Roles
Gartner Magic Quadrant for Content Marketing Platforms (CMPs) 2025: The Rundown
ServiceNow Secures 9 CRM Megadeals, Reiterates Goal to Lead the Market
CX TV
The Google-HubSpot Acquisition Rumors: Could It Really Happen?
BIG CX News – Dreamforce Special! The Latest on the Einstein 1 Platform, Copilot, & More
BIG CX News – The Latest on the Salesforce & Genesys Joint Platform and Five9’s Aceyus Acquisition
BIG CX News – The Latest on Microsoft Sales Copilot, Salesforce AI Cloud, and Zoom In WFM
Will CRM Systems Replace Contact Center Platforms?
Stay on the Cutting Edge with the CX Today Newsletter
Event News
CX Awards 2023 Winners 🏆
How Review Management Impacts Customer Experience
CRM Reviews
NetSuite vs Salesforce: Which Is Best for My Business?