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Verint to Introduce 50 Specialized Bots for Contact Centers
Contact Centre
Contact Center: How In-Built Workforce Management Tools Drive Enhanced Levels of Service
Salesforce: Contact Center Agents Spend Just 39% of Their Time Servicing Customers
The Net Promoter Score 2.0? evaluagent Releases an Expected NPS Score
Verint Showcases Its Team of Bots That Automate Contact Center Quality Management
Calabrio Confirms CEO Exit, Releases New QA Tools
Knowledge Management Software: How Augmenting AI with Human Resource Enhances Service Delivery
Verint: The Unexpected CX Success Story of 2023/24
Top Workforce Engagement Management Software Vendors in 2024
The Top Conversational AI Solutions Vendors in 2024
The Top Business Process Outsourcing Companies for 2024
Enterprise Connect 2024: News You Might Have Missed
Cloud Software: How to Put the Right AI Tools in the Right Hands at the Right Time
Zoom Reveals New Contact Center Agent & Supervisor Innovations at Enterprise Connect
How to Add Video Summaries Without ChatGPT
Conversational Intelligence: 5 Use Cases to Enhance Contact Center Performance
Verint Releases a TimeFlex Bot to “Revolutionize” Contact Center Scheduling
The Future of Workforce Engagement Management: Expert Takes
CX TV
Generative Conversational AI: Ethical Guidelines for Customer Experience Teams
BIG CX News – The Latest on the Salesforce & Genesys Joint Platform and Five9’s Aceyus Acquisition
BIG CX News – The Latest on Microsoft Sales Copilot, Salesforce AI Cloud, and Zoom In WFM
Event News
CX Awards 2023 Winners 🏆
The CX Awards Final Is Today: Here’s What You Can Expect!
Stay on the Cutting Edge with the CX Today Newsletter
Zoom Launches a New Framework for Hybrid Working
How to Prioritize Agent Wellbeing in the Hybrid Contact Center