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CRM
HubSpot Declares “Customer Experience Is Broken”, Unveils the “All-New” Service Hub to Fix It
HubSpot “Reinvents” Content Marketing, Takes Commerce Hub Global
SAP Shares “Workforce Transformation” Update After Employee Pushback
CRM Excellence Unleashed: The Ultimate Guide on How to Use CRM Effectively
Voice of the Customer
Almost Half of Consumers Feel Customer Service Has Worsened Over Past 3 Years
Big CX News From Salesforce, Microsoft, Zendesk, & Vonage
Zendesk Announces Anthropic and AWS Collaborations – Targets AI Improvements
Microsoft Dynamics Products Will Cost Up to 16.7% More from October
HubSpot CEO Doubles Her Pay to the Tune of $25.9m
CX TV
The Google-HubSpot Acquisition Rumors: Could It Really Happen?
Pegasystems Unveils Its GenAI Coach, a Copilot That Refuses to Stay In Its Lane
What is Microsoft Sales Copilot? Microsoft Copilot for Sales
Salesforce Debuts Unified Conversations Service for WhatsApp
Big CX News From Google, HubSpot, SAP, & Five9
Salesforce Announces Public Sector Einstein 1 for Service – Bringing CX Solutions to Government
Contact Centre
Five9 Tightens Its Telephony Integration with Zendesk, Improves Voice Data Management